I mentioned this briefly in another thread, but for those that missed it, just want to let everyone know/remind you all how good PRS is about honouring their warranties -
Bought an S2 Starla last year and within the last few weeks a tiny spot on the upper bout started to get bigger - the finish was delaminating. It wasn't that big when I took it in (slightly bigger than a pinhead) but it had been growing...
Took it back into Guitar Village in Farnham who sent it back to PRS Europe to take a look at - 8 days later I got a call telling me a brand new guitar was enroute to replace the old one.
I picked the new one up yesterday... it's a tad lighter than the old one and has more 'flecks' in the mahogany so in my opinion even looks a little nicer.
Very stand-up of PRS to do what they did, and I'm impressed with how quickly everything moved. The real test of customer service is when things go wrong, so it's good to know that despite what is probably a remarkably low "failure" rate in terms of unfixable issues, PRS still sorted it all out fast and without fuss. I guess if there's a downside I no longer have one of the first 1,000 S2s made - instead I now have one of the first 9,000 instead.
Kudos and beers all around! I'm off to play my Starla.
Bought an S2 Starla last year and within the last few weeks a tiny spot on the upper bout started to get bigger - the finish was delaminating. It wasn't that big when I took it in (slightly bigger than a pinhead) but it had been growing...
Took it back into Guitar Village in Farnham who sent it back to PRS Europe to take a look at - 8 days later I got a call telling me a brand new guitar was enroute to replace the old one.
I picked the new one up yesterday... it's a tad lighter than the old one and has more 'flecks' in the mahogany so in my opinion even looks a little nicer.
Very stand-up of PRS to do what they did, and I'm impressed with how quickly everything moved. The real test of customer service is when things go wrong, so it's good to know that despite what is probably a remarkably low "failure" rate in terms of unfixable issues, PRS still sorted it all out fast and without fuss. I guess if there's a downside I no longer have one of the first 1,000 S2s made - instead I now have one of the first 9,000 instead. Kudos and beers all around! I'm off to play my Starla.
