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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Dude, you couldn't be more right. Thanks for reminding me about what is most important!!
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Hey guys. I wanted to give another update after getting the guitar back from the factory. The bridge height is still higher than factory spec. (an extra 1/16”). It’s the only explanation that I can come up with as to why the string action feels higher than usual past the 15th fret. Here’s a...
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Hey Everyone- I wanted to give a quick update. I ended up working with Sweetwater and PRS, and now my guitar is in the hands of PTC. They identified minor issues with the nut and knife edge. They’re going to fix it free of charge. Additionally, PRS paid for shipping and insured the guitar...
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    An update to everyone. So I got in contact with both PRS and Sweetwater. PRS recommended I go to a relief of .005 and ensure the trem was parallel with the strings. The adjustments made the strings feel slinky but I’m still maxing out at the 4/64 height. They said the next thing to do is...
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Thanks for the suggestion. My only concern is that the PRS website says, essentially, "The six screws are factory set, you shouldn't need to mess with them." If that's truly the case why would they have a factory spec, and tell you not to mess with it, that would close you off to a lot of action...
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    NGD PRS Custom 24 10 Top String Action/Tension

    So my post got deleted because I’m new and posted pictures. So I’m going to re-post. Thank you for all your comments thus far. Awesome community. Background: In late April 2022 I ordered a Custom 24 McCarty Burst through Sweetwater. There was one customer ahead of me who placed the same order...
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Here are some pictures 9th fret (to show relief at 8) Trem String action across frets (4/64 high e, 5/64 low e)
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Thanks for your answer but I’m still confused how this term system works. Since I’m complaining about tension and I lowered the saddles I’m assuming I want to raise the term? To me, the bottom already looks pretty parallel to the string…
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Thank you. I definitely needed to hear that. There’s no way I’m giving up on this McCarty burst.
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Thank you so much. I’m so glad you guys mentioned string gauge and I can’t believe I didn’t think of that, because after thinking about it I said to myself “Yeah I guess what I’m feeling is similar to my acoustic guitar which has heavier strings”. I haven’t played a 24 fretter since 04 so I...
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Thank you for the recommendation. I gotta be honest, I’m super scared to mess with that knife edge and I’ll always be paranoid that I messed it up. However, you’re totally right, dropping that thing even a little bit would had positive results on the action.
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Thanks for the reply! You mentioned spring claw tension that’s the one thing that I haven’t messed with. Do you think that could help? Which way and how much would you recommend turning the screws? Thanks for mentioning the neck angle and fretboard radius. I’m going from a 12 to a 10, and I Did...
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    Thanks for the reply! I will definitely consider a lighter gauge string! It’s funny that mentioned that because last night I thought it might be a gague issue, but it looks like the PRS Classics are the same as the Ernie Ball Slinky 10s (please let me know if I’m wrong). I am pretty used to the...
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    Brand new 10 Top. No mater what I do it feels unplayable - is it me or did the factory rush it out?

    My first post is going to be a long one but I want to give you guys a much important information as I can. Background In late April 2022 I ordered a Custom 24 McCarty Burst through Sweetwater. There was one customer ahead of me who placed the same order in July 2021 and was still waiting...
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