Hello to all.
My name is Chris just bought my first PRS this weekend.
I've always been a die-hard traditionalist using Fender and Gibson going on 43 years now but I felt like it was time for a change so I bought Pauls Guitar just to see how they feel and sound.
So far the experience was great until,
look ,
I just wanted some information about the guitar I just bought that's all.
So I picked up the phone and called the CS number listed on the Website. I was informed that I have to email my serial number in and then I can wait for a reply back.
I'm curious did I dial the wrong number you think ? Or is that just how they PRS does business?
I have to say I was slightly disappointed
at the least. And not sure as to whom I'm suppose to email. CS or sales or Tech. I just don't know.
Maybe Im just old fashion and out of touch with the modern ways of CS.
Anyway maybe this post will reach the powers to be and then a debate can begin or possibly even a help the customer hotline set up for idiots like myself who might have a question after the purchase Of one of these fine instruments. I would love to hear what other customers think about this.
I certainly hope that I'm not speaking out of place here by sharing my experience I was kind of wishing that someone from PRS might see this post and give it some serious thought. Thank you
Ziggy-m
My name is Chris just bought my first PRS this weekend.
I've always been a die-hard traditionalist using Fender and Gibson going on 43 years now but I felt like it was time for a change so I bought Pauls Guitar just to see how they feel and sound.
So far the experience was great until,
look ,
I just wanted some information about the guitar I just bought that's all.
So I picked up the phone and called the CS number listed on the Website. I was informed that I have to email my serial number in and then I can wait for a reply back.
I'm curious did I dial the wrong number you think ? Or is that just how they PRS does business?
I have to say I was slightly disappointed
at the least. And not sure as to whom I'm suppose to email. CS or sales or Tech. I just don't know.
Maybe Im just old fashion and out of touch with the modern ways of CS.
Anyway maybe this post will reach the powers to be and then a debate can begin or possibly even a help the customer hotline set up for idiots like myself who might have a question after the purchase Of one of these fine instruments. I would love to hear what other customers think about this.
I certainly hope that I'm not speaking out of place here by sharing my experience I was kind of wishing that someone from PRS might see this post and give it some serious thought. Thank you
Ziggy-m